Privacy Policy

1. Introduction

مرحبا بك في Hesabi! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information: Name, email address, phone number, and similar contact details.
Payment Information: Credit card details, bank account information, and payment processor details required for transactions.
Usage Information: Data such as IP address, browser type, device information, and interaction logs with our website.

3. How We Use Your Information

We use the information we collect for purposes including:

Providing and Improving Services: Processing transactions, delivering products, and enhancing user experience.
Communication: Responding to inquiries, providing customer support, and sending service-related notifications.
Marketing: Sending promotional materials and updates (only with your consent).

4. Information Sharing

We do not sell or trade your personal data. However, we may share your information with:

Service Providers: Third-party vendors assisting with payment processing, data analysis, and customer service.
Legal Requirements: If required by law or in response to valid requests from public authorities.

5. Refund Policy

If a product is not delivered or there is a delay, the customer is entitled to a refund within 5 to 10 business days from the date the product was supposed to be received. The refund applies in the following cases:

The customer does not receive the product within the expected delivery timeframe.
The account does not work as intended.

Refunds will be processed through the original payment method used for the purchase.

6. Data Security

We implement strict security measures to protect your personal data. Payment information is encrypted using SSL (Secure Socket Layer) technology and stored securely with AES-256 encryption.

7. Your Rights

You have the right to:

Access and Update Information: Review and modify your personal data by logging into your account.
Request Deletion: Ask for the removal of your personal information, subject to legal exceptions.
Object to Processing: Decline the processing of your personal data under certain conditions.

8. Cookies and Tracking

We use cookies and tracking technologies to improve website performance, analyze trends, and enhance user experience. You can manage cookie preferences in your browser settings, but disabling them may affect site functionality.