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Introduction

Welcome to Hesabi! We are committed to ensuring your satisfaction with our digital products and services. This Refund Policy outlines our guidelines and procedures for obtaining refunds and resolving any issues you may encounter.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Product Condition: The digital product must not have been downloaded or used.
Timeframe: Refund requests must be made within 3 days of the purchase or delivery date.
Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.

Exclusions

Certain items are not eligible for refunds, including:

Digital products that have been downloaded or accessed.
Customized or personalized digital products.
Products that have been damaged due to misuse or neglect.

Refund Process

To initiate a refund, please follow these steps:

اتصل بنا: Reach out to our customer service team via email at Contact@hesabi.ma or through our website’s contact form.
Provide Information: Include your order number, the reason for the refund, and any relevant details.
Refund Issuance: Once we verify your request and confirm that the product has not been downloaded or used, we will process your refund within 7-14 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions and Special Cases

In certain situations, we may offer store credit or exchanges instead of a refund. These situations include:

Digital products that have been downloaded or used.
Customized or personalized digital products.

Legal Compliance

Our refund policy complies with all relevant consumer protection laws and regulations. We are committed to fair and ethical business practices and aim to resolve any disputes in a timely and amicable manner.